May 20, 2024

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Bath Street Medical Centre, Sedgley, in special measures

3 min read

The Care Quality Commission (CQC) inspected Bath Street Medical Centre, run by Dr Mahbub, after receiving information of concern about the practice.

The concerns were substantiated and following an inspection, the overall rating for the practice dropped from good to inadequate.

As well as falling from good to inadequate overall, it also declined from good to inadequate for being safe, effective, responsive and well-led. Caring dropped from good to requires improvement.

Inspectors found abnormal test results were not being actioned in a timely way and people were at risk of having undiagnosed and untreated conditions.

Following the inspection and due to the serious issues identified, The Black Country Integrated Care Board (ICB), which commissions GP services across the West Midlands, has arranged a caretaker provider to run GP services from the practice.

Dr Mahbub is not providing care at this time.

Another surgery in Brace Street, Walsall, also run by Dr Mahbub, was also rated inadequate.

Dudley News: The surgery in Brace Street, Walsall, run by the same doctor, has also been put in special measuresThe surgery in Brace Street, Walsall, run by the same doctor, has also been put in special measures (Image: Google)

Both services are now in special measures, which means they will be kept under close review by the CQC to keep people safe and re-inspected to check sufficient improvements have been made.

Andy Brand, CQC deputy director of operation in the Midlands, said: “People weren’t receiving care and treatment meeting standards they had a right to expect at Bath Street Medical Centre and Dr Mahbub’s Surgery.

“There was a lack of oversight from the provider, and they weren’t aware of the issues both services faced.

“This led to a poor culture, where staff felt undervalued and unsupported, especially when they were understaffed.

“Also, we found some staff hadn’t received the necessary training to be able to carry out their roles effectively.

“The lead GP was covering both practices, which resulted in delays issuing time-sensitive medicines for people.

“Also, each morning the provider was diverting calls from Dr Mahbub’s Surgery to Bath Street Medical Centre.

“This increased the volume of calls and people found it difficult to get through to the practice.

“It was concerning that Bath Street didn’t have an effective system to ensure abnormal test results were actioned in a timely way.

“This placed people at risk of having undiagnosed and untreated conditions.

“At Dr Mahbub’s Surgery we found multiple fit notes left uncollected.

“One was issued last June but there was no record of the person being seen or requesting the fit note in the first place.

“We found another five which were uncollected and some expired last year.

“Also, there was no system in place for managing uncollected prescriptions which could put people at risk of harm.

“Following the inspections and due to the serious failings, we rated both practices inadequate overall and the ICB have brought in a caretaker GP to run the services to ensure people receive safe care.

“We’ll continue to monitor these practices, including through further inspections, to make sure people are receiving the safe care they deserve, and won’t hesitate to take further action if needed.”


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